F.A.Qs

  Welcome to our FAQs page! Below, you’ll find answers to some of the most common questions about our store, products, and policies. If you don’t see your question here, contact our 24-hour support team.

General Questions

1. What is LAVANDIA?

  LAVANDIA is an online store offering trendy, luxury, and high-quality products. We prioritize customer satisfaction with free shipping, a 30-day money-back guarantee, and 24-hour support.

2. Where do you ship?

  We ship worldwide, bringing our products to customers in almost every corner of the world.

3. How can I contact customer support?

  You can reach our support team 24/7 via email at support@lavandiashop.com

4. How can I track my order?

  Once your order is shipped, we’ll send you a tracking link via email. You can also track your order through our Order Tracking page.

5. What payment methods do you accept?

  We accept major credit cards, debit cards, PayPal, and other secure payment methods.

Shipping and Delivery

6. How long does shipping take?

  Shipping times vary by location. Typically, delivery takes 5-10 business days.

7. Can I change my shipping address?

  If your order hasn’t shipped, you can update your shipping address by contacting our support team.

8. Do you offer free shipping?

  We often run promotions with free shipping on specific products or orders over a certain amount. Check our homepage for updates!

9. What happens if my order is delayed?

  While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. Don't hesitate to get in touch with us if your order doesn’t arrive within the estimated timeframe.

Returns and Refunds

10. What is your return policy?

  We offer a 30-day money-back guarantee on most products. Items must be unused and in their original packaging to qualify for a return.

11. How do I request a refund?

  If you’re unsatisfied with your purchase, please contact our support team with your order details to initiate the refund process.

12. Who covers return shipping costs?

  The customer is responsible for return shipping costs unless the product is defective or incorrect.

Products and Availability

13. Are your products high quality?

  Yes! We carefully select each product to meet strict quality standards and ensure customer satisfaction.

14. What if a product I want is out of stock?

  If an item is out of stock, you can sign up for restock notifications on the product page or contact our support team for alternatives.

15. Do you offer product warranties?

  Some products come with manufacturer warranties. Check the product description for warranty details or contact us for more information.

Still have questions? Feel free to get in touch. We’re here to help!